The Best Residential Warranty in the Industry. Period!

The difference between buying a product and making a purchase comes well after the sale. We want our customers to feel confident not only in our products but in our service and support as well. Our customers have confidence in knowing they have made the right decision to buy from Nationwide Lifts. That’s why we offer the longest warranty along with the most comprehensive coverage of any residential elevator company. We cover mechanical parts for 10 years, electrical parts for 3 years, and labor for one full year. That’s confidence in our products, installation, and service. Add that to our 24- hour, 365 days-a-year, live phone support, and you have a combination that outperforms any other company.

 

Warranty Comparison	Nationwide Lifts	Competitors
Brakes	10 Years	1-3 Years
Buffers	10 Years	1-3 Years
Cable Clamps	10 Years	1-3 Years
Cams	10 Years	1-3 Years
Chain	10 Years	1-3 Years
Drive Belts	10 Years	Not Covered
Guide Shoes	10 Years	1-3 Years
Guide Shoe Inserts	10 Years	Not Covered
Hydraulic Cylinder	10 Years	1-3 Years
Hydraulic Fluids	10 Years	Not Covered
Mounting Hardware	10 Years	1-3 Years
Oil Seals	10 Years	Not Covered
Pulleys	10 Years	1-3 Years
Rails	10 Years	1-3 Years
Rail Brackets	10 Years	1-3 Years
Rollers	10 Years	Not Covered
Shackles	10 Years	1-3 Years
Sling	10 Years	1-3 Years
Suspension Cable	10 Years	1-3 Years
Upstand Jack Assembly	10 Years	1-3 Years
Yoke Assembly	10 Years	1-3 Years
Alarm	3 Years	1-3 Years
Call Buttons	3 Years	1-3 Years
Car Operating Panel	3 Years	1-3 Years
Circuit Boards	3 Years	1-3 Years
Door Interlocks	3 Years	1-3 Years
Door Operators	3 Years	1-3 Years
Fuses	3 Years	Not Covered
Gate Operators	3 Years	1-3 Years
Lights	3 Years	Not Covered
Motor/Gearbox	3 Years	1-3 Years
Motor/Pump	3 Years	1-3 Years
Switches	3 Years	Not Covered
Transformers	3 Years	1-3 Years
Valves	3 Years	1-3 Years
Variable Frequency Drive	3 Years	1-3 Years

 

Warranty Coverage Specifications

Nationwide Lifts’ warranty applies only to the products listed below that have been installed in residential structures.
Freedom Series:  Freedom Green, Freedom 750, Freedom 1000, Freedom 1500
Apex Series:  Apex 500, Apex 750, Apex 750+
Jeeves Series:  Jeeves 75, Jeeves 125, Jeeves 250
Vision Series:  Vision EC, Vision 830

Warranty calls are to be performed during regular working hours of regular working days unless required by an emergency situation/condition, at the discretion of Nationwide Lifts. 

The Product Warranties begin on the date the product shipped out from the factory.  The Labor Warranty begins on the date the installation is completed.  Purchase price for product must be paid in full for Nationwide Lifts to release parts and provide service under this warranty.  Required warranty parts will be shipped at the expense of Nationwide Lifts by UPS ground.  Expedited or air shipment of parts is available at owner’s request and expense.

This warranty applies to the repair or replacement, at option of Nationwide Lifts, of parts that fail due to defective material or workmanship.  This warranty is provided to the purchaser of the product and is not transferable.  The warranty does not cover labor charges for the removal, repair, or replacement of warranty parts after one (1) year from date of original installation.

This warranty only applies to products installed and maintained by Nationwide Lifts.  The warranty is void if regular inspection and maintenance of product are not being carried out by a Nationwide Lifts representative at least once every 12 months.  It is the Owner’s responsibility to keep records of all such service.

This warranty does not apply to the following: 
Cosmetic components that are subject to normal wear and tear, external forces, and/or misuse.  This includes: batteries; painted/stained panels; glass; acrylic; gates; doors; upholstery; trim, etc.
Malfunction or damage to product caused by accident, misuse, abuse or vandalism, lack of proper maintenance, neglect, improper adjustment, modification or alteration, structural condition of building or hoistway, overloading, or acts of God (i.e. weather, lightning, flood, etc). 

Nationwide Lifts disclaims liability for any personal injury or property damage resulting from the operation of a product that has been modified from the original design.  No person or company is authorized to change the design of this product without written authorization by Nationwide Lifts.   Nationwide Lifts assumes no responsibility for expenses or damages, including incidental or consequential damages.